Privacy information for lift-work requests
OWNER APPROVAL REQUIRED — draft privacy notice. Final wording and factual disclosures must be approved before release.
BENNETTLIFTS LTD (company number 15042168), trading as Bennett Lifts, is responsible for the personal information you provide when requesting our services. For questions about your information, email info@bennettlifts.co.uk.
Information we receive
We may receive your name, telephone number, email, company, site name and address, lift details, fault and safety information, access instructions, requested attendance time, order references and any documents or photographs you choose to provide. Please do not include personal medical details in ordinary booking notes.
Why we use it
We use this information to respond to enquiries, check site and equipment details, assess a quotation, arrange safe access, plan lift work, communicate with the relevant contacts, prepare engineer paperwork and handle accounts, payments and records where applicable.
Depending on the circumstances, these activities can be necessary for steps taken at your request before a contract or to carry out a contract, for our legitimate interests in handling business enquiries and safe service delivery, or to comply with legal obligations such as financial and safety record-keeping. We do not treat submitting a service enquiry as consent to unrelated marketing.
Who may receive information
Relevant Bennett Lifts engineers and authorised office personnel may need the details to carry out the work. We may also share relevant information with the instructing customer or site contact and with providers that support our booking, hosting, engineering paperwork, communication, accounting or payment systems, but only as applicable to the service. Contact us for details of the providers relevant to your request and any overseas processing safeguards.
How long it is kept
We review information based on why it was collected. Records needed for customer support, completed engineering work, financial reporting, statutory duties, safety or possible legal claims may need to be kept for longer than an unaccepted enquiry. We delete or anonymise information when it is no longer needed for those purposes or another lawful reason.
Your rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction or portability. You can contact us at info@bennettlifts.co.uk. You can also complain to the Information Commissioner’s Office.
Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests, on grounds relating to your particular situation. To raise an objection, email info@bennettlifts.co.uk.
Sending a request does not confirm attendance or authorise payment. Bennett Lifts will review the details and confirm the next steps separately.